MakeMyLoad TMS Legal Policies

Terms of Service

1. Service Description

MakeMyLoad TMS provides subscription-based Transportation Management System (TMS) solutions to help businesses manage their freight operations, logistics, and transportation needs.

2. Subscription Terms

• Services are provided on a subscription basis only
• Subscriptions are billed monthly or annually as selected
• All fees are non-refundable except as specified in our Refund Policy
• We reserve the right to modify pricing with 30 days' notice

3. User Responsibilities

• Provide accurate and complete registration information
• Maintain the security of your account credentials
• Use the service in compliance with applicable laws
• Not to reverse engineer, copy, or distribute our software

4. Service Availability

We strive to maintain 99.9% uptime but do not guarantee uninterrupted service. Scheduled maintenance will be announced in advance.

Privacy Policy

1. Information We Collect

• Personal Information: Name, email, phone number, company details
• Usage Data: Login times, feature usage, system interactions
• Business Data: Freight information, customer data, operational metrics
• Technical Data: IP address, browser type, device information

2. How We Use Your Information

• Provide and improve our TMS services
• Process payments and manage subscriptions
• Send important service notifications
• Provide customer support
• Comply with legal obligations

3. Data Sharing

We do not sell, trade, or rent your personal information to third parties. We may share data only with:

• Service providers who assist in our operations
• Legal authorities when required by law
• Business partners with your explicit consent

4. Data Retention

We retain your data for as long as your account is active and for a reasonable period thereafter for legal and business purposes.

Refund Policy

1. No Refund Policy

MakeMyLoad TMS operates on a no-refund policy for the following reasons:

• We provide a comprehensive 30-day free trial period
• All features and capabilities are fully demonstrated during the trial
• Users can evaluate the service thoroughly before committing

2. Free Trial Period

Our 30-day free trial includes:

• Full access to all TMS features
• Complete freight management capabilities
• Customer support and training
• Data import/export functionality

3. Exceptions

Refunds may be considered only in the following circumstances:

• Technical issues preventing service use (verified by our team)
• Billing errors on our part
• Service discontinuation by MakeMyLoad TMS

Usage Policy

1. Acceptable Use

Users must use MakeMyLoad TMS for legitimate business purposes only. Acceptable uses include:

• Managing transportation and logistics operations
• Tracking freight and shipments
• Managing customer relationships
• Generating business reports and analytics

2. Prohibited Activities

The following activities are strictly prohibited:

• Illegal activities or violation of laws
• Spam, phishing, or malicious communications
• Attempting to hack or compromise system security
• Sharing account credentials with unauthorized users
• Reverse engineering or copying our software

3. Data Usage

• Users retain ownership of their business data
• We provide tools for data export and backup
• Users are responsible for data accuracy and compliance

4. Account Termination

We reserve the right to suspend or terminate accounts that violate these usage policies.

EU Compliance

1. GDPR Compliance

MakeMyLoad TMS is fully compliant with the General Data Protection Regulation (GDPR):

• Lawful Basis: We process data based on legitimate business interests and contractual necessity
• Data Minimization: We collect only necessary data for service provision
• Purpose Limitation: Data is used only for stated purposes
• Storage Limitation: Data is retained only as long as necessary

2. Data Processing Principles

• We do not sell personal data to third parties
• Personal details are collected to enhance your TMS experience
• Data is used to register and manage your TMS subscription
• We implement appropriate technical and organizational measures

3. Individual Rights

EU residents have the following rights:

• Right of Access: Request copies of your personal data
• Right to Rectification: Correct inaccurate data
• Right to Erasure: Request deletion of your data
• Right to Portability: Receive your data in a portable format
• Right to Object: Object to certain data processing

4. Data Protection Officer

For GDPR-related inquiries, contact our Data Protection Officer at: secure@makemyload.com

Data Security

1. Security Measures

We implement comprehensive security measures to protect your data:

• SSL Encryption: All data transmission is encrypted using industry-standard SSL/TLS
• Data Encryption: Sensitive data is encrypted at rest
• Access Controls: Multi-factor authentication and role-based access
• Regular Audits: Security assessments and penetration testing

2. Infrastructure Security

• Secure cloud hosting with enterprise-grade security
• Regular security updates and patches
• Intrusion detection and prevention systems
• 24/7 security monitoring

3. User Responsibilities

While we provide robust security, users must also take precautions:

• Use strong, unique passwords
• Enable two-factor authentication
• Keep login credentials secure
• Report suspicious activity immediately

4. Data Loss Limitations

5. Incident Response

In case of a security incident, we will:

• Notify affected users within 72 hours
• Investigate and contain the incident
• Implement additional security measures
• Provide regular updates on resolution progress

Backup Policy

1. Backup Services

We provide comprehensive backup services to enhance your operations:

• Automated Backups: Daily automated backups of all data
• Multiple Locations: Backups stored in geographically separate locations
• Retention Period: 90-day backup retention policy
• Point-in-Time Recovery: Ability to restore data to specific points in time

2. Backup Types

• Full Backups: Complete system backups weekly
• Incremental Backups: Daily incremental changes
• Transaction Logs: Continuous transaction logging
• Configuration Backups: System settings and configurations

3. Recovery Procedures

In case of data loss, we provide:

• Emergency recovery services
• Data restoration within 24 hours
• Minimal downtime recovery
• User notification and communication

4. User Backup Responsibilities

5. Backup Limitations

Our backup services do not cover:

• Data corruption caused by user actions
• Losses due to malware on user systems
• Intentional data deletion by users
• Data loss outside our system boundaries

Liability and Disclaimers

1. Service Availability

While we strive for high availability, we cannot guarantee:

• Uninterrupted service operation
• Error-free functionality
• Compatibility with all systems
• Specific performance levels

2. Limitation of Liability

Our liability is limited to the following:

• Maximum liability equals the amount paid for the service in the last 12 months
• No liability for indirect, consequential, or punitive damages
• No liability for business interruption or lost profits
• No liability for third-party actions or content

3. User Data Responsibility

4. Force Majeure

We are not liable for delays or failures caused by circumstances beyond our control, including:

• Natural disasters
• Government actions
• Internet outages
• Third-party service failures

5. Indemnification

Users agree to indemnify and hold harmless MakeMyLoad TMS from claims arising from:

• User's violation of these terms
• User's misuse of the service
• User's violation of applicable laws
• User's infringement of third-party rights

Contact Information

Business Hours

Monday - Friday: 9:00 AM - 6:00 PM (EST)

Emergency support available 24/7 for critical issues